Deliveries to EU should arrive within 4-6 working days of being ordered. Please allow additional time for your orders to arrive over the bank holidays and weekends. We suggest allowing an additional 2-3 days for your packages to arrive.
Deliveries to countries EU should arrive within 6-10 working days of being ordered. Please allow additional time for your orders to arrive over the bank holidays and weekends. We suggest allowing an additional 2-3 days for your packages to arrive.
If the package doesn’t arrive in 6 working days (10 days for the countries outside of EU), probably is on its way but may have been held up by an incomplete address or unusual circumstances. Please follow the tracking before contacting us. When we ship the parcel you should get an email with the tracking references. If you don’t get it please check your email spam folder. And if finally you can ‘t find it, contact us.
If the tracking says that the parcel was already delivered, but you haven’t received it, please check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where the parcel may be left and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
And if finally you still can’t find it, email us clearly declaring that you have not received the item. We will use this email as evidence in our claim for a lost item and you may be contacted by the courier in regard to this. When we receive your emailed declaration will either send you a replacement or give you a refund.
Please send us an email at aerialliving (at) gmail.com, stating your order reference number and confirming that you have never received the item as we will pursue the issue with the courier for compensation and your letter will be used as evidence.
NOTE: We cannot refund or replace items that the courier has lost until after 15 working days have passed.
