FAQs

Frequently Asked Questions


  • Our fabrics are independently tensile tested; the aerial silks resists more than 1000 kg  of static load and the swing fabric resists more than 1300 kg of static load, both materials having good elastic behaviour to absorb impacts and to be safe.
In Europe there are no approvals available for textile material, such as those for climbing equipment or for working at heights. Other manufacturers use the terms "certified fabrics" or "approved fabrics" which are, however, incorrect. In the best case scenario, in Europe fabrics can be tested by an independent studio.
  • Desde Barcelona, España, por courier con seguimiento. Si vives cerca puedes pasar a recogerlo por nuestro taller, pero contáctanos antes de realizar el pedido, porque los hacemos en el dia.
 
Shipment to PO boxes is not accepted. For the shipping to post offices or collection points you have to contact us before making the order, because this is not always possible.

Countries outside the European Common Market Deliveries:

For these countries we need an identity document number, tax identification or passport, because we must send the package with the proforma invoice (mandatory).

We are not responsible for taxes or extra costs that might be charged by customs of non EU countries.  We won’t be able to refund the shipping cost if the package is returned, due to lack of documentation or if duties have not been paid. If the package comes back to us, we have to pay the return shipping and the duties too. Those costs will be deduced from the amount you have paid for your order.

Nuestras telas son testeadas independientemente a tracción; la tela para acrobacia aérea resiste más de 1000 kg de carga estática y la tela de columpio resiste 1300 kg de carga estática, teniendo ambos materiales un buen comportamiento elástico para absorber los impactos y para ser seguras. En Europa no existen homologaciones disponibles para material textil, como las existentes para el material de escalada o para el trabajo en alturas. Otros fabricantes utilizan los términos "telas certificadas" o "telas homologadas" que son, sin embargo, incorrectos. En el mejor de los casos, en Europa las telas pueden ser testeadas por un estudio independiente.
  • Wash the fabric for yoga swing and the aerial silks at low temperature; no more than 40 degrees Celsius, without a softener (the softener can change the fabrics elasticity) Dry it by spinning in the washing machine and then allow to dry naturally with the fabric as open as possible, it is quite fast if there is not much humidity, you can also use a dryer but that will shorten the life of the silk.
  • Don't put accessories in the washing machine like carabiners or other metal accessories; you can put the cords and sling.
  • Consider that the knots in fabrics and cords may become undone, if that the case we will be happy to help you.
  • Make sure all the knots and ropes are correctly placed before using the hammock again.
Deliveries to EU should arrive within 4-6 working days of being ordered. Please allow additional time for your orders to arrive over the bank holidays and weekends. We suggest allowing an additional 2-3 days for your packages to arrive. Deliveries to countries EU should arrive within 6-10 working days of being ordered. Please allow additional time for your orders to arrive over the bank holidays and weekends. We suggest allowing an additional 2-3 days for your packages to arrive. If the package doesn't arrive in 6 working days (10 days for the countries outside of EU), probably is on its way but may have been held up by an incomplete address or unusual circumstances. Please follow the tracking before contacting us. When we ship the parcel you should get an email with the tracking references. If you don't get it please check your email spam folder. And if finally you can 't find it, contact us. If the tracking says that the parcel was already delivered, but you haven't received it, please check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where the parcel may be left and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.  And if finally you still can't find it, email us clearly declaring that you have not received the item. We will use this email as evidence in our claim for a lost item and you may be contacted by the courier in regard to this. When we receive your emailed declaration will either send you a replacement or give you a refund. Please send us an email at aerialliving (at) gmail.com, stating your order reference number and confirming that you have never received the item as we will pursue the issue with the courier for compensation and your letter will be used as evidence. NOTE: We cannot refund or replace items that the courier has lost until after 15 working days have passed.  
From Barcelona, Spain, by courier with tracking. If you live nearby you can pick it up at our workshop, but contact us before to place the order because we do them on the day.