- RETURN AND REFUND
Ceiling hook for yoga swings, very useful to hang your aerial yoga hammocks.
Our ceiling hooks are made without welding, being of very high security, since it is sustained in 2 solid pieces of stainless steel.
Hook size: 65 mm x 85 mm
Note: you can choose them with or without the screws.
The screws are for a 10 mm drill bit. The size is 8 mm x 60 mm. They are for concrete, not for wood or other materials.
IMPORTANT: don’t hang anything else but carabiners from the Ceiling hook for yoga swings, ropes can be cut by the hook. We are not responsible if the hooks or screws are misplaced or placed on an inadequate roof. Hooks and screws are adequate for aerial yoga hammocks not for aerial acrobatics. DO NOT USE THEM FOR AERIAL ACROBATICS!
Once you receive the package, open it carefully and check the condition of the material, as returns are not allowed once the item has been used even though there are defects that appear to be from the factory; Therefore, we recommend that the client review the material immediately after receiving it and before use.
It is VERY IMPORTANT to open the package with caution since it is possible to damage the fabric when opening it with a cutter or scissors, such cuts will not be considered factory defects and the money for the material or shipping will not be refunded. Therefore, the return of the material must include the packaging (bag or backpack) and the original shipping bag. Without these, we do not guarantee the return, exchange, or resending of the product in case of fabrics with cuts or similar failures due to incorrect opening.
If you change your mind, and do not want the product once the order has been placed and it has already been shipped, please contact us to arrange a collection or send the package by your own means, but we recommend not rejecting the package at the time of delivery . If at the time of delivery at home the recipient rejects the package, the money back is not guaranteed. And even in case of returning to origin, the return will be only partial since the courier company charges both the outbound and the return shipping.
We do our best to serve our customers the best that we can; We will refund the money if you return the items for any reason, but the return will only be the cost of the product, not the shipping, except for factory faults or errors in the order on our part.
However, the buyer should make sure that the items returned are in their original and unused conditions; If the return is arranged by the customer, and the items are damaged or lost, the buyer will be responsible for such damage or loss and we will not be able to refund them. For lost packages, the Buyer must file a claim with the shipping company to recover the cost of the damage or loss of the package. We recommend sending returns with tracking.
Shipping fees to return the items will be charged to the Buyer. The only case in which the shipping costs will be borne by the Seller is when the item is factory defective or an error on the part of Aerial Living.
The tones of the fabrics are the most accurate possible, however each tone can be seen slightly different depending on the device in which it is viewed and the level of brightness it has.
We recommend watching the videos where you can see the colors in more detail and if you have doubts about the tone you can consult us or watch them on a different device. We do not cover shipping costs in case of changes or returns due to tonal differences, although we are responsible for shipments if we have sent a different color than the order.